Call the team
The fastest way to reach a technician during business hours.
013 013 0020
Support
We're here to help
Local technicians who know your area and answer the phone. No national call centre, no ticket queue you never hear back from.
Get in touch
Support options
Monday to Friday, 08:00 to 17:00
WhatsApp us
Send a message with your address or account number and we will pick it up.
079 107 5064Email support
Best for account queries, invoices and anything that needs a paper trail.
support@zonkewifi.co.zaCustomer portal
Log in to check your account, usage, invoices and tickets.
Log into your accountFAQ
Common questions
How do I know if you cover my address?
Send us your street address and suburb by phone, WhatsApp or email. We check it against our tower and fibre footprint and come back to you with the options available at that exact address.
How long does installation take?
Wireless installations are usually done within a few working days of your order being confirmed. Fibre depends on whether your home is already passed by a fibre network, and we confirm the timeline before you sign anything.
Are your packages really uncapped?
Yes. Our packages are uncapped and unshaped. There are no data caps and we do not throttle you at the end of the month.
Do I need to buy a router?
No. Router rental is included free on our fibre packages. If you prefer to use your own equipment, our technicians will help you get it configured.
Can I keep my existing phone number on VoIP?
In most cases yes. We handle the porting process for you as part of setting up your cloud PABX.
How do I log a fault?
Call us on 013 013 0020, WhatsApp 079 107 5064, or email support@zonkewifi.co.za. A local technician picks it up, so you are not routed to a national call centre.